Return & Refund Policy

Last Updated: May, 2026

2. Our Resolution Priority

Miron Atelier's priority is to resolve every situation to your satisfaction. Before processing any return, our team will propose solutions in the following order:

Option A — Product Exchange (Preferred)

We will replace your item with the same model or an equivalent product. No restocking fee applies. Return shipping of the original item is at the customer's expense. The replacement is dispatched within 14 business days of receiving the returned product at our warehouse.

Option B — Store Credit

We will issue a store credit equal to 100% of your purchase price, valid for 12 months from the date of issuance, applicable to any product on miron-atelier.com. No restocking fee applies. This option does not require returning the product.

Option C — Cash Refund

If neither an exchange nor store credit is acceptable, we will process a refund to your original payment method, subject to a 15% restocking fee deducted from the refund amount. The restocking fee covers the operational costs of return logistics, product inspection, reconditioning, and restocking of heavy goods. Refunds are processed within 5–7 business days of product inspection.

3. Return Eligibility Window

Return requests must be submitted within 30 days of the confirmed delivery date of your order. Requests submitted after 30 days will not be accepted under this policy. If your product develops a fault after the return window, please refer to our 2-Year Motor Warranty.

4. Return Conditions

To be eligible for a return, the product must meet all of the following conditions:

The item is in its original, unused condition — it has not been powered on, plugged in, programmed, or had a watch placed inside it
All original packaging is intact, including the box, foam inserts, accessories, user manual, and any other included materials
The product shows no signs of physical damage, modification, or tampering
A valid proof of purchase (order number or confirmation email) is provided
The return request has been pre-authorized by our support team by email before the product is shipped back

Important — Used Products: Any product that has been powered on, plugged in, programmed, or had a watch placed inside it is considered used and is not eligible for a standard return under this policy. If you believe your used product is defective, please refer to our 2-Year Motor Warranty for the applicable claim process.

5. How to Initiate a Return

Contact our support team at support@miron-atelier.com within 30 days of delivery. Include your order number, the reason for your return request, and photos of the product and packaging.

Await authorization. Our team will review your request within 2–3 business days and respond by email. Returns shipped without prior authorization will be refused and returned to sender at their expense.

Receive return instructions. Upon approval, we will communicate the return shipping address and any applicable instructions by email. The return address is not publicly disclosed and is communicated on a case-by-case basis.

Ship the product. Pack the item securely in its original packaging. Return shipping costs and risks are entirely at the customer's expense. We strongly recommend using a tracked and insured shipping service. Miron Atelier is not liable for products lost or damaged in return transit.

Inspection & resolution. Upon receipt, our team will inspect the product within 3–5 business days. If the return conditions are met, your chosen resolution (exchange, store credit, or refund) will be processed. If the product does not meet return conditions, it will be returned to you at your expense.

6. Restocking Fee

A 15% restocking fee is applied exclusively to Option C (cash refund) returns. This fee is calculated on the original purchase price (excluding any shipping costs paid) and is deducted from the refund amount before processing.

The restocking fee is waived in full for: Product exchanges (Option A) · Store credit (Option B) · Returns due to an error on our part (wrong item shipped)

The restocking fee reflects the genuine operational costs associated with receiving, inspecting, reconditioning, and restocking returned goods, which are heavy items requiring significant handling by our logistics team.

7. Return Shipping Costs

Return shipping costs are the exclusive responsibility of the customer, except in the following case:

Wrong item shipped: If Miron Atelier sent an incorrect product, we will provide a prepaid return shipping label and dispatch the correct item at no additional cost to you.

For all other returns, the customer selects and pays for the return shipping carrier. We recommend using a tracked, insured service with a reputable carrier. Miron Atelier is not responsible for return parcels that are lost, damaged, or delayed in transit.

8. Refund Processing

Once a returned product has been received and inspected at our warehouse:

You will be notified by email of the inspection outcome
If approved, refunds are processed to your original payment method within 5–7 business days
Your bank or payment provider may require additional processing time beyond our end — this is outside our control
The 15% restocking fee (if applicable) will be deducted from the refund amount prior to processing
Original shipping costs are non-refundable

9. Order Cancellation

Orders may be cancelled before dispatch for a full refund with no fees. To request a cancellation, contact support@miron-atelier.com as soon as possible with your order number.

Once an order has been dispatched, cancellation is no longer possible. The standard return process (Sections 3–7) will apply upon delivery.

10. Warranty vs. Return Policy

This Return & Refund Policy covers change-of-mind returns and order errors on unused products within 30 days of delivery.

It is entirely separate from, and does not replace, our 2-Year Limited Motor Warranty, which covers motor and winding mechanism defects on used products for a period of 24 months from the date of purchase. If your product has been used and you believe it is defective, please consult the Warranty page directly.

11. International Returns

Customers returning products from outside the United States are responsible for all customs duties, import taxes, and fees associated with the return shipment. Miron Atelier will not reimburse any customs or import charges incurred during the return process. Please mark international return parcels as "Returned Goods" on all customs documentation to minimize the risk of import duties being assessed.

12. Non-Returnable Items

The following are not eligible for return under any circumstances:

Products that have been used (powered on, programmed, or had a watch placed inside)
Products with physical damage caused by the customer
Products returned without prior written authorization from our support team
Products returned more than 30 days after the delivery date
Products that are missing original packaging, accessories, or documentation

13. Limitation of Liability

Miron Atelier's maximum liability in connection with any return shall not exceed the original purchase price paid for the product in question. We shall not be liable for any indirect, incidental, or consequential damages arising from a return, refusal of return, or delay in processing a refund.